Got some questions? We’ve got you covered!

I don’t have a cocktail shaker! What can I use instead?!

You can shake your cocktail up in a sealed plastic container, lunchbox, reusable coffee cup, coffee flask, water bottle, protein shaker, jam jar… Basically anything that can hold ice and has a tight lid!

I don’t have a 25ml measure! What can I use instead?!

An egg cup, shot glass, 5 x teaspoons or 1 x good tablespoon is pretty close to a 25ml measure, but it’s not quite perfect!

I don’t have a strainer! What can I use instead?

You can use a coffee filter, salad strainer, tea strainer or just hold the ice back with a big spoon or some chopsticks! We would love to see you shaking things up so don’t forget to send us a pic on [email protected]

What is the return policy?

We’re sorry to hear you would like to return your Icely Done product. We’d hope you’d be enjoying our products instead of returning them, but if there’s a problem with your order, contact us within 14 days of ordering over at [email protected] and we’ll be happy to help.

What are the shipping options?

All of our Shake at Home Cocktail Kits are shipped with free next day delivery via APC.
Please note, we have a 5pm cut-off for next day delivery on weekdays, and we do not despatched orders over the weekend.

What are the international taxes and duties (or similar) that I have to pay?

We currently only ship our cocktail boxes within the UK, so there are no additional taxes or duties.

When will I receive my order?

You’ll receive your Shake at Home Cocktail Kit the day after you receive tracking info! You’ll be emailed with all the tracking details, so you’re able to keep an eye on your orders progress. Any problems, please give us a shout at [email protected]

What do I do if I haven’t received my order?

If you’ve not received your order after 5 working days please email us at [email protected] with your order number and your details so we can look into the situation.

What do I do if I received a defective order?

Please send a picture of your defective order to [email protected] and we’ll look into it for you.

How do I make changes to an order I’ve already placed?

You’ll have to email us at [email protected] if you want to make any changes!

Do I need to be 18 or over to order a Shake At Home Cocktail Kit? What is valid ID?

Yes, our Shake at Home Cocktail Kits contain alcohol, so you need to be 18 or over to purchase them. You may be asked to prove your age on delivery, so please have either a Passport, Photographic Drivers Licence or PASS Accredited Scheme ready to prove your age to the courier.

How is the product made and where do the ingredients come from?

Our products are handmade by awesome humans in our SALSA accredited Hertfordshire drinks kitchen! We get our fruit fresh from Covent Garden Market.

How many cocktails do your Shake at Home Cocktail Kits make?

Our Shake at Home Cocktail Kits make five cocktails.

How do I make my chosen cocktail with your Shake at Home Cocktail Kits?

Our Shake at Home Cocktail Kits come with all the ingredients you need to create five bar quality cocktails of your choice at home. Included in your kit is a recipe card with all the instructions you need to get started: simply measure, mix, shake and strain!

What is the deal with the ice pack?

Our ice packs are 100% reusable, and completely recyclable. The internal water has a 6-stage filtration including UV filtration so it can be poured down the sink. It’s also perfect for cold picnic beers!

When my Shake at Home Cocktail Kit arrived the ice pack was melted and the blend is not cold. Is this still safe to drink?

Blends are sent chilled to ensure they stay fresh in flavour. The blends are safe to drink once stored at room temperature, however after 3 days they will start to deteriorate in quality (similar to storing supermarket not from concentrate juices). Fine in the boot of a car on the way home from the shop, but best kept in the fridge at home.

Can I order your blends separately?

We are working on this at the moment. If you’re a business looking for blends contact [email protected]

Do you take commercial orders?

Ah, our sweet beginnings! Yes, we do. If you want to find out more head on over to icelydone.com or email [email protected]

How do I contact your company if my question isn’t answered here?

Drop us a line over at [email protected] We love a chat!

If we’ve not answered your question give us a shout over at [email protected]

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