FAQ

Whether you’re new to the world of cocktails or a seasoned pro, you’ve probably got questions about our cocktail products and services or maybe, you’re just interested to learn more about the world of Icely Done?

We’ve pulled together some answers to the typical questions we get asked:

COCKTAIL SLUSHIES

Can I see a picture of your machines?

Sure. Head over to our ‘Frozen Cocktails’ page.

Do you sell slushie machines?

Yes. We are a certified UK stockist of the Ugolini MT2 and Carpigiani slushie machines. Contact us to find out about our prices.

If I use your mix, what else do I need to add to the machine?

Our mixes are perfectly crafted for use in our slushie machines. If you are using alcohol, this is the only other thing that you should add. Nothing else should be added.

How many drinks will I get from each 5 litre can of your mix?

This will depend on how much alcohol you add to the machine with our mix and the size of the cup you decide to use.


Assuming you add 1 bottle (700ml) of alcohol to the machine, you will achieve a minimum of 25 drinks if you use our recommended 8oz (227 ml) cup.


When ice freezes, it expands. In our experience, this will lead to a 5% increase in the number of drinks you will achieve. We look at this as a bonus, but we wouldn’t recommend that you factor this in to your costings.

Do you supply cups & straws?

Not directly, but we recommend a company called Party Plastics. In particular, we recommend their 8oz cup, seen here:

https://www.partyplastics.co.uk/shop/products.aspx?s=paper

They also sell thick straws which work well. Enter PPA-Straws-SM-PK in to their Search box.

Can you offer bespoke flavours for our event?

We have done this in the past and we will always do our best to help you with this. Please get in touch and we’d love to hear about your specific requirements.

Can I have a taste of your mixtures?

Drop us a line, and we’ll be glad to tell you who your closest stockist would be.

Can you offer any support with menus and/or point of sale?

Yes. We work with some great designers, and we have some great POS we can help you with. Please give us as much notice as possible to allow for the inevitable print lead times.

How is your slush mix packaged?

Our frozen cocktail blends are contained in 5 litre cans. We package 4 cans per box.

Do I add ice to the machine?

NO. Do not do this as it will lead to damage to the machine! The liquid mixture in each chamber is mixed around and comes in to contact with a frozen cylinder. This slowly creates the ice and brings the mixture to the optimum consistency.

How many cans of mix do your machines hold?

Our blends are packaged in 5 litre cans. Each machine has 2 x 12 litre chambers.


To fill both chambers of the machine, you should add 2 x 5 litre cans as well as your alcohol.

How much alcohol should I add?

Our preferred quantity of spirit to add is between 700ml to 1 litre per can.


Too much alcohol will stop the mix from freezing, so we recommend you don’t exceed 1 litre of spirit per can.

How long does the mix take to freeze down?

Please allow between 35 and 50 minutes for the mix to freeze.


Factors affecting time it will take to bring machine down to temperature:

  • Temperature of the mixture when it is poured into the machine. The colder the mix is to start with – the quicker it will to freeze.
  • External temperature. Not much you can do about this, although you should always allow at least 15cm of space all around the machine so that the refrigeration components can run at their optimum.
  • What kind of power supply do your machines use?

    Regular UK plug.

    What is the shelf-life of your blends?

    Our blends have a shelf life of 60 days. Our mix is made with fresh ingredients, so we reccomend storing it chilled.

    Do I need to keep your mix in the fridge?

    Not necessarily, in order to maximise the shelf life, the mix should be stored chilled. Mix stored outside of a refrigerated area may go off quicker than anticipated.


    Chilled mixture will freeze more quickly in the machine, which will help during busy periods.

    Can I freeze your mix?

    Yes, and we encourage this if it will prevent waste. Please allow sufficient time for the mix to defrost for when you next need it.

    Where can I buy your blends?

    From us! We manufacture our blends and sell direct to bars, festivals and events.

    How will you deliver?

    Within London, we use a direct chilled courier to deliver. Outside of London, we use direct couriers as far as possible and occasionally we use overnight couriers.

    How do you accept payment?

    We will send you an invoice which you can pay directly using a secure online payment portal (provided by Stripe), or you can pay via BACS.

    What are the dimensions of your machines, how much do they weigh what are the power requirements?

    Ugolini MT2 Slushie

    Carpigiani Twin Bowl (Fast Freeze)

    COCKTAIL BLENDS

    Questions relating to our cocktail blends.
    No slush machine required.

    What size are the bottles you use?

    Depending on the product, use 750ml glass bottles, or 1litre plastic bottles (which we are currently working on phasing out of use).


    We package 6 bottles to a case.

    We’re not using plastic at our event, can you package your blends any other way?

    We’re trying to reduce our use of plastic. If you have special requirements at your event, let us know and we’ll see what we can do!

    What is the minimum order quantity?

    Usually 1 case of 6 bottles. If you need less, please get in touch and we’ll do our best to help you.

    How many drinks will I get from 1 bottle of your blend?

    Most of our recipes call for 50ml of our blends. You will therefore achieve 15 serves per 750ml bottle (or 20 per 1 litre), and 90 drinks per case (6 bottles).

    How much alcohol should I use with each serving of your blend?

    That part is up to you. We recommend 35mls for most of our recipes.

    Where can I taste your blends?

    Contact us and we’ll be glad to send a 150ml sample out to you.

    Can you offer any support with menus and/or point of sale?

    Yes. We work with some great designers and we have some great POS we can help you with. Please give us as much notice as possible to allow for the inevitable print lead times.

    Can you supply cups & straws for our event?

    Not directly, but we recommend a company called Party Plastics. Have a look at their website here: https://www.partyplastics.co.uk

    Can you offer bespoke flavours for our event?

    Yes, we do that often and we are committed to helping you as far as possible. Having said that, please check with us first and the more notice you can offer, the more chance we can make this happen!

    What is the shelf-life?

    Our blends have a shelf life of 30 days. Our mix is made with fresh ingredients, so we reccomend storing it chilled.

    Do I need to keep your mix in the fridge?

    Yes, as far as possible and certainly overnight. Our mix will stay fresher and last longer if you do.

    Can I use a speed pourer with your bottles?

    In glass bottles yes, although you should retain our bottle cap so you can seal overnight in the fridge. If using our plastic bottles, you will need to decant into a store ‘n’ pour.

    Can I freeze your mix?

    Yes, and we encourage this, but only if you are receiving our mix in plastic. Freezing anything glass is a bad idea! Please allow sufficient time to defrost for when you next need the mix.

    Where can I buy your blends?

    From us! We prepare our blends in house and sell direct.

    How will you deliver?

    Within London, we use a direct chilled courier to deliver. Outside of London, we use direct couriers as far as possible and occasionally we use overnight couriers.

    How do you accept payment?

    We will send you an invoice which you can pay directly using a secure online payment portal (provided by Stripe), or you can pay via BACS.

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